How to Train Your Service Team for Social Media Strategies

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There is no doubt of the power of social media in promoting businesses such as Vienna landscaping through the eyes of hundreds of followers. While it can be great for engagement and acquisition, it is also an ideal channel for customers to ask questions and voice their opinions concerning a brand. Social media is the preferred customer service channel, especially to the younger generation.

If your business is active on social media, then your support team must be prepared to handle all customer inquiries. Having support that can respond to all customer inquiries in real-time will help in boosting engagements and revenue for your business.

Here are some of the best ways on how to train support teams for social media customer service.

Create an Omni-channel support system

It is important to adopt a new support channel for your customer support teams. The head of the support team should go ahead and train reps on how to support customers with this new channel. It can be very beneficial to have an Omni-channel support system for all your service platforms linked together. There should also be a shared inbox to keep track of all the open cases regardless of where each of them comes from.

Prioritize quick responses

People expect businesses to respond to social media inquiries within the shortest time possible. Nearly half of potential customers expect responses to come in less than an hour. Research has shown 45 percent of brands take more than five days to respond to customer inquiries on Facebook, and that can be quite limiting. When you start a company, you will have a valuable opportunity to assert yourself as a leader in your industry if you can work on enhancing your customer service and responding to your customers within the shortest time possible.

Log previous support cases

You must be able to log previous support cases for future use. Support cases continue to be valuable pieces of customer data. They will give you information about an individual customer experience and your customer base as a whole. If a customer has a problem and it gets solved, the return with the same problem in the future will save you a lot of time and resources to check on how the past issue was handled. Having such issue saved will help you eliminate time wasted for your team and customer, and will prevent having to repeat troubleshooting steps.

Transfer cases to other channels

It is important to transfer cases to other channels as needed. Ideally, your team should be able to solve customer problems on the same interface that they reached out to you. Doing so will create a smooth experience for the customer because they will not have to switch between platforms to get information or continue on their troubleshooting efforts. However, the priority of your team should always be based upon solving customer problems in the most amicable manner. If that means transferring conversations to other channels, you should never hesitate to do so.

How to Gather and Use Customer Insights to Improve Experience

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It is one thing to claim to put customer interest first, and it’s another thing to do it. In an attempt to become more customer centric, companies such as Tow Truck Panama are increasingly embracing a data driven approach, which helps them to make better and more informed decisions. With the continued advances in big data technologies, there is a huge amount of data to be extracted and businesses can profit from the same.

Big data has become an invaluable tool for creating value for businesses. It eliminates the reliance on gut-feel decision making, and instead, places a lot of focus on empowering every team in an organization to make decisions based on some feedback analyzed from data collected.

What are customer insights?

Customer insights refer to the interpretations of qualitative and quantitative data that is gathered from customer feedback as well as other informational sources, which are then compiled and analyzed to help in making informed business decisions. The goal of the whole process is to identify behavioral trends that can be used to improve the effectiveness of marketing, sales, and other service based initiatives.

If you are looking forward to gathering useful insights for your business, here are some of the ways to go about it;

Use customer feedback

One of the easiest ways to get customer insights is by asking them questions about what they think. This can be done in several ways, including surveys and questionnaires. The type of feedback you get from such methods of collecting data can be useful in making better decisions for your business. However, this model may not be sufficient in giving you a full picture of what you need.

Customer sentiments

Methods of measuring customer sentiments such as net promoter score and star rating may be more useful than surveys. You can ask customers to rate how they feel and use such information to measure customer satisfaction. These methods of collecting insights may be very effective especially for in-app or on-page testing for a single feature you are about to implement in your product.

Third-party data

If you are lacking access to a large amount of data on customer feedback, you can draw vital insights from market research that is performed by large organizations that have a wider audience. All you need is to be aware of customer trends in your industry as they can help you in understanding the pain points and problems your customers are facing. You can then use the same to craft strategies that are aimed at addressing the issues your customers face.

Situational Analysis

There is also another way to go about it, which involves the situational analysis of anecdotal experiences. Customers may not know that something could be better until it comes along.  It can be detrimental to your business especially of an innovative competitor makes them aware. If a customer doesn’t realize the flaws in your products and services, you will continue to do business with them. However, a sure way of continued business from them is to ask for feedback.

 

How to Add Value to Your Life

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lifeWhat are the most valuable things everyone should know? Over the last decade, I would stay up all night worried and anxious about matters money, love and life. Now with a tow truck business and a family to call home, what else matters? I understand I might not be perturbed by this question alone. There are hundreds of others out there looking for the most effective and efficient ways to add value to their lives.

It is a common understanding that making essential changes to your life can reduce a lot of struggles you go through and add value to the quality of life in regards to your living experiences. You can add some level of happiness to your life by changing the color pallets around you, changing your style of clothes, what you eat or the exercises you do. However, lasting changes that can add value in your life come out of the inspirations you have within yourself, and the efforts you do to become the best version of yourself.

To add value to your life, there are some few things you can do to bring massive transformation

Decide how you want to grow yourself

The first thing you need is to decide how you want to grow yourself. When you undertake a self-reflection, you create an internal energy that can’t be found anywhere else. You uncover amazing things that you never knew about yourself, you redefine your potential. You change the order of importance in your beliefs and broaden the width and depth of your understanding.

Figure out what you believe

Believes and values set the tone that your life follows. As you get older and wiser, it is a good practice to give a lot of attention to what matters most in your life. It can be your family or friends, participating in a charity event, volunteer activities, philanthropy or giving to other worthy causes. It is important to reflect on what you were taught while growing up, then decide if that is the right path to follow.

Stop Resisting

Resistance is one of the most toxic forces on earth that derails many processes. Resistance denies you the opportunity to discover new ideas and paradigms that could be beneficial for your health or could improve your financial status. Resistance makes you place endless excuses on things that you would otherwise have done. Every day you wake up, be motivated to do something that pushes you to the next level. Find a routine on the tasks and things before you.

How to Cut Negative Influences from Your Life

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lifeEveryone wants to have a positive life, but we are all faced with negative influences trying to stop us. There are hundreds of things that put a dent in your motivation, happiness, and self-confidence. It could be friends or family members who are continually trying to demotivate you.  I remember very well how a friend was told he wouldn’t make it in the towing industry when he was trying to launch his Independence Tow Truck business. Against all the odds and discouraging words, he is now quite successful with his company. Negative thought patterns are something that can hold you back when you can’t help, as you assume the worst all the time.

To get rid of negative influences in your life and start living a positive experience, here are a few things you can do.

Avoid negativity in your relationships

To avoid negativity in your relationships, you need to start by minimizing toxic relationships. Toxic relationships all come with much negativity. Poisonous people always make other feel bad, for them to feel good about themselves. Minimize the time you spend with toxic people and work towards cultivating a healthier and a happy relationship. Also, set clear boundaries with negative people in your life. When they cross these lines or go too far, be it with their words or actions, let them know. Explain to them that if they can’t be positive or helpful, then you can’t be around them.

Negativity within yourself

Focus on what’s right and let fear and anxiety of your mind. Do not impair your ability to move forward with your negative thinking. Push off fear and anxiety off your life and instead focus on the positive feeling and happiness. Never forget the power of meditation. The goal of meditation is to spend some time alone trying to clear your mind and getting rid of all negative thoughts. Always do the things you love as doing so brings you a positive feeling.

Work on your environment

workspaceAlways look at what you do and where you do it. Your environment can have a tremendously adverse effect on your overall performance. Look for a new job or environment that gives you a chance to grow and expand on your goals and aspirations. Your neighborhood can also have a significant impact on your growth. Thus you should love where you live. You may consider getting involved in your local community be it through charity or trying to change those things you don’t like in it.

Change your lifestyle

People around you can have a significant impact on your positive lifestyle. However, your lifestyle too can have such an effect. It is straightforward to get into bad habits that have become detrimental influences. When you look at your lifestyle, you may find that you’re dependent on things that start to dictate the way you live. If you admit and begin to manage these addictions, you can become a better and more confident person. Lifestyle habits that can have a negative impact on your life include things such as drugs, relationships, patterns and other addictions.

What to Look for In a Modern Home Security System

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home securityTechnology is growing rapidly and this calls for the needs to secure our homes from all sorts of infringement. When you think about home security, what comes to your mind? Is it a push button security button, security guard or dogs? We need to rethink the modern security. It is time to reconsider our home security and give it the improvement and upgrade it deserves. Today’s home security systems have made a lot of advances. With technology improvements, the power of mobile apps and the ability to control the security of a home remotely, security becomes more secure, reliable and very useful.

A security system can be classified as modern if it meets a couple of features.

Control from Anywhere

A modern security system should be able to be controlled from anywhere. A modern home security system comes with a smartphone app that lets you control the system from anywhere. This means you can secure your home from your bedroom, check videos on what is happening while you work among others. Modern security systems can form the foundation of an entire smart home. It can contain devices such as automated thermostats with lights and locks controlled from an app.

Activity Alerts

A modern security system must have activity alerts and awareness. With such a system, you can tell when your kids arrive home safely, if dog walkers showed up among others, just by looking at an instant video camera that captures a new clip. If by chance you leave the garage door open, such a system should remind you the same, and automatically close it.

Better Protection

wirelessTraditional security systems had one main weakness; they were easy for an intruder to dismantle because they relied on phone lines, which could easily be cut from the outside. Most recent security systems using cable connections suffer the same weakness.  However, a modern system should use the wireless cellular connection to communicate within the system. This connection is dedicated to your security systems and not shared among other devices. The only factor that affects this communication is when Wi-Fi is cut.

If you are looking forward to having a secure home, there are a couple of ways you can achieve it. You should ensure your doors are secure. Perform an inspection on all your doors to ensure the frames are strong and the hinges are well protected. Don’t sacrifice security just to achieve a pretty view. Always ensure you lock the windows. You can replace the locks with key operated levers to beef up your security.

It is also good you know your neighbors. Your neighbors can be very useful and the first line of defense against home invasion. They obviously know the area well can help keep an extra eye on your property. If need be, form a good rapport with them so that they can alert you in time if anything fishy happens. It is also important you find useful resources. Find information on how to contact the police and any other home security aids.

How Video Surveillance Systems Work

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cctvAre you looking to find out how video surveillance systems work? Video surveillance systems have been in the market for many decades, they are not a new invention either. What has been changing is the advances in technology in these systems, making them more fine-tuned to deliver superior surveillance results.

How Surveillance Systems Work

Wireless security cameras work to improve your home security. These wireless cameras function by transmitting the video recorded through a radio frequency transmitter. The video gets submitted to a receiver that is attached to a built-in storage device via a cloud storage. Using your receiver or monitor, you get an easy link to access all your video clips or images.

Home security systems have a lot of valuable benefits for those who own property. However, a wireless security camera may probably be the single most important thing you need for your security. There are five primary functions of wireless security cameras, and these include;

  • Motion detection
  • Wireless technology
  • Scheduled recording
  • Remote viewing
  • Automatic cloud storage

Wireless Detection

Wireless technology has eliminated the need for installing bulky or obtrusive wiring that needs to be run to each camera. This type of technology offers a lot of convenience features. Whether used indoors or outdoors, wired security cameras have one main weakness; the wires can alert intruders that there is some form of surveillance taking place. This means they can then cut these wires to avoid detection.

Motion Detectors

Wireless security cameras can be fitted with motion sensor technology to become more efficient and secure. Security cameras with motion detectors start recording immediately they sense an automatic motion movement in their range. The lenses automatically point themselves in the direction of motion and start recording.

Scheduled Recording

One of the main advantages of wireless cameras is the option it gives a user to be programmed to record activities. It is very easy to schedule your surveillance system to make automatic recordings at certain periods. Remote recording and monitoring help you keep an eye of what is happening while you miles away.

Cloud Storage

Among the very many advantages of wireless home systems is connectivity to cloud storage. All images and video clips are recorded and securely stored in a cloud storage. This storage is quite convenient as it allows you to access your clips at any time from anywhere. This is the reason behind modern wireless systems allowing remote access, monitoring, and management.

The Benefits of Designing Your Custom Deck

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custom deckMore and more people are interested in adding a deck to the outdoor area of their home. A deck can serve many purposes, and it will also add a sense of style to space near your home. So if building a deck is something you are interested in, in this article we will look at some tips and advice about how to correctly make the ultimate custom deck for you.

When designing your optimal deck, several benefits and factors need to be considered. So let’s take a look at some of the most important ones:

Aesthetic Appeal

First and foremost, a deck will add that touch of elegance to your outdoor area; it will become the primary focus of your backyard, it will say something about you. It’s a fashion statement as much as it is a utility.

Entertainment

Possibly the most common function of having a deck is for entertainment purposes. When summer comes, it’s always great to have some friends over for a pool party, a barbecue, or to hang around and have some drinks outside under your deck umbrella. You can even use it to sit, relax and read a book while enjoying the outdoors.

A Place for Your Kids

There is no safer place for your kids to play outside than in your backyard, on your large deck. Under your supervision, they can safely enjoy the company of other children, play ball, paint, tell stories or engage in other cool activities they may enjoy. All without having to take them to a crowded park.

Now that we have discussed the different uses and reasons for having a deck, it’s time to look at important considerations when building one for you. Here they are:

Deck Location: Where to Place Your Deck

Before making your deck, you need to decide on the location. This might seem simple, but there are some guidelines you should keep in mind. If you plan to add furniture to your deck, for example, you should consider the angle of the sun in the afternoon and try to picture how it would hit your deck. Will it affect guests you may have? You could even go as far as adding tinted screens to help block it if it bothers you. A different placement might make for more utility space to be available. Lastly, the size of your yard will be crucial in deciding the size of your deck. Typically, you don’t want your deck to take up your whole yard, but that’s up to you. However, remember to not extend over your property lines when installing your deck, that’s something to keep in mind as it may cause legal issues.

Size of Your Deck

How many guests can your deck hold? Try to plan and estimate for that. If you are someone who likes to have many friends over, you might want to consider building a more massive deck. Or, in case you’re a more private person, and you don’t envision having many guests over at the same time, a smaller deck might be the answer for you. Always plan and take all of this into consideration. If you have a small yard and you don’t want a permanent deck, there are options available to you in small sizes. Some decks are not durable and can be detached, so going for a non-permanent deck might be a viable solution.

The Look of Your Deck

The look is very important because your deck needs to be in perfect balance with the style of your house. You can use several different materials for your deck, but usually, you should be going for something stylish that is long lasting. You don’t want your deck to be ruined by the first summer rain now do you? Also, to make your deck stand out, you should always consider decorating the surrounding area to make it even more aesthetically pleasing.